“On the other hand, [other airlines] can be a real headache,” she said. “They push passengers to use self-service apps, and it’s almost impossible to reach real customer support. Most of the time, there’s no call center, and you’re stuck sending emails or dealing with a bot that rarely solves the problem.”
Red Flags To Look For When Booking Airlines And How To Book Wisely
Oshan identified three warning signs that predict trouble with budget carriers. First, check for missing phone support. “No customer service phone number listed on their website, only email or chat, is a major red flag,” Oshan warned. When disruptions happen, automated systems or AI bots rarely handle complex rebooking scenarios.
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