3.
“There was a young woman who worked for me. We worked closely together on a number of projects, so we got to know each other well. She was a very capable person, but there were times when she could be a pain. Regardless, EVERYBODY at work, from the CEO to the loading dock, loved her. I asked her one time why everyone loves her the way they do…”
“…She said that whenever an interaction with someone else is ending, no matter what it was about, even if it was contentious, she always said something nice about that person. That way, she said, the last thought they had of her was a positive one. Now that I knew that was her trick, I started looking for it when we were in larger meetings/groups. Sure enough, she did it, and she did it sincerely. It’s the real-life application of Maya Angelou’s quote, ‘they may not remember what you say, but people will remember how you made them feel.’
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