17.
“I did customer service management at a grocery store. There was a job coach named Nichole who worked with coworkers who had mental disabilities. She had never been to college and quit high school due to her family’s hard living. She is one of the most intelligent people on the planet. She could listen to any conflict and approach it not only in a wildly efficient way, but also with consideration of how people would react, the potential issues that would arise, and situations that would make it better or worse. She would do all this in just a few seconds and could relay information in the most understanding, kind, calm, and clear way. It was just astounding.”
“She could effortlessly navigate issues with kids, parents, coworkers, and bosses while somehow finding the most rational and compassionate answers. She’ll often face someone at a 10 on the angry scale and take it to a zero without them even noticing.”
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