Note: Submissions have been edited for length and/or clarity.
26.
“A woman forgot her discount voucher and decided the best way to introduce this issue was to say, ‘I’ve forgotten my voucher. What are you going to do about it?’ Despite the voucher clearly stating it needs to be presented upon purchase, I do actually have some discretion in what to do if someone forgets it. For my regulars who are polite, I’d just apply it anyway. For her, I made what I thought was a decent alternative offer: She pays full price now, but if she brought the voucher within the next two weeks, I’d refund her the difference and make a note of that on her receipt so if she returned something while I was out, she’d still get it. She disagreed that it was a decent alternative offer; she literally stamped over to the door and said, ‘I’ll leave if you don’t honor it in full!'”
“I was done with her by this point, so I just said okay and watched her storm out. Or at least presumably intend to storm out, because she forgot the door opens inwards, not outwards, and slammed into it instead. That was all for a voucher that would have saved her about £2.50 on a £50 order.”
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