Last month, Mandy Moore was one of many celebrities impacted by the devastating wildfires in the Los Angeles area.
“Grateful for the kindness of friends that we had a place to land last night,” she wrote on Instagram in January. “Trying to shield the kids from the immense sadness and worry I feel.”
Although Mandy and her husband Taylor Goldsmith’s home was “mostly intact,” her brother and sister-in-law’s home was one of the ones badly affected. And in January, Mandy shared a Go-Fund-Me page on her Instagram story for rebuilding expenses for her in-laws, to which she received a ton of backlash.
Many folks online felt that it was inappropriate for Mandy to ask for help from fans who “do not have millions in the bank.” The star then posted a since-deleted response to the backlash, stating, “People questioning whether we’re helping out our own family or attributing some arbitrary amount of money google says someone has is NOT helpful or empathetic. Of course we are.”
“Our buddy Matt started this go fund me and i’m sharing because people have asked how they can help them,” she wrote. “We just lost most of our life in a fire too. Kindly F OFF. no one is forcing you to do anything.”
Now, Mandy has taken to Instagram to voice her frustrations with Amazon, after a package was allegedly delivered to the former site of her in-laws’ home. On Tuesday, she posted a picture that showed what looked like a lone Amazon parcel in front of the destroyed house.
“Do better, Amazon,” Mandy wrote on her Instagram story. “Can we not have better discretion than to leave a package at a residence that no longer exists? This is my mother and father in law’s home. Smh.”
Many users online have declared that the fault lies with Mandy and her in-laws, and are calling her out for complaining about Amazon’s actions. One person said, “Ain’t no way Mandy Moore dosent know how to change the address in settings.”
A user wrote, “Man don’t you just hate when you put in your address on Amazon, order the product, and they send it to your address on file?” and another added, “I’m confused as to what you wanted them to do.”
One user pointed out, “well if that’s the address given they’re not going to seek ur new address… that’s not their business.”
Someone else said, “I’m sure they would be angry if they never got their package too. You can’t win. Clear displacement of anger lol.”
However, a number of folks online have also pointed out that there were ways to navigate the situation with more sensitivity. One user said, “the replies… i think there’s something wrong with a lot of yall. mind u, if a normal person posted this and went viral, the reaction would be so so much different but since it’s a celebrity, apparently you all would just rather have zero common sense”
Another added, “like ??? I think ANYBODY would agree that a multi billion dollar company not having some guideline for this sort of shit sucks?? but bcuz it’s a celeb… lol. also, she rightfully called out the company and not the worker so why are ppl acting like she’s going ape on them???”
Amazon has since responded to Mandy’s callout. In a statement to People, Amazon representative Steve Kelly said, “We’ve reached out to Ms. Moore via Instagram to apologize for this and to ask for more information from her in-laws so we’re better able investigate what happened here. For weeks, we’ve advised those who are delivering on our behalf in southern California to use discretion in areas that were impacted by wildfires – especially if it involves delivering to a damaged home – that clearly didn’t happen here.”
Our hearts go out to everyone impacted in any way by the fires, and we’ll keep you updated on Mandy’s situation.